FOR ENERGY + BIOTECH STARTUPS

Is Your Brand Making the Right First Impression?

A practical guide to optimize your online presence and drive customer engagement.

  • Know what makes a lasting first impression: Learn about the key elements that turn visitors into loyal customers.

  • Cut through the noise: Focus your efforts on what truly resonates with your audience.

  • Run a streamlined online presence: Learn how top-performing businesses maintain a clear, effective digital footprint that builds customer trust and engagement.

BASED ON 10+ YEARS LEADING CX + OPS IN ENERGY

Hey there! I’m Sarah and I have 10+ years experience leading CX and operations in utilities & healthcare. Here are some highlights from my career:- Proven success in enterprise-wide adoption of CRM, automation, and data systems
- Deep expertise in Voice of Customer analysis to uncover insights and drive improvement
- National speaker on CX as a transformation catalystMy work is rooted in helping businesses scale without losing what makes them special. I believe in the people behind the business, the mission-driven leaders, the customers, and the committed teams.

“What sets Sarah apart is her ability to truly listen. She took the time to understand the needs, desires, and long-term vision, and then translated all of it into a beautifully cohesive and authentic web presence that feels both personal and professional.”

“Sarah is a true collaborator, a brilliant and a strategic thinker. I’m deeply grateful for her support and couldn’t recommend her more highly.”

“Working with Sarah Zepnick has been a transformative experience for me and my business. From our very first conversation, Sarah brought a thoughtful and intuitive approach that made me feel seen, heard, and supported - not just as a business owner, but as a visionary with a story to tell.”

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Guide to optimize your online presence and drive customer engagement.

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In the meantime, here's a short video on why leading with CX is the way to go.

Plus I'll share a step-by-step roadmap to help you align CX across people, process, and technology.

© 2025 Zepnick Edge. All right reserved. Privacy Policy